FAQ

 

How long will my order take to be shipped?  Please allow 1-3 business days for your order to be picked, packed and processed. During peek holiday seasons for us it could be a 2-5 business days. 

Can I combine orders to save on my shipping?  We are sorry we can not accurately and efficiently combine orders. We need to ship them as placed.  

How can I cancel an order?  Send us an email to info@greenerymarket.com and if your order hasn't been picked or packed we can cancel for a 10% service charge. We can not promise we can cancel it due to our team trying to get all orders out as fast as possible. 

Shipping and handling costs   Free shipping is for regular addresses. PO Boxes may have an up-charge due to not being able to use UPS.  

Wholesale availability?  We sell below regular retail pricing to everyone. No sales tax license is needed to shop with us. 

Returns? Because of the seasonal nature of our supplies and challenges with non sellable returned product, we no longer except returns or exchanges for any reason.  If there is ANYTHING, we can help you with prior to your purchase to make sure it’s exactly what you want, please don’t hesitate to message us before. We want you to love your experience with us so please ask us if you need assistance. Please know this means you will never be receiving product that was in someone else home. It will always be brand new. 

I made a mistake on my address now what do I do? Contact us ASAP and we can see if your package can be rerouted. There is a cost for this through UPS and we will need to charge you if they charge us. In the event the package cannot be rerouted we will have to wait for it to come back to us. We cannot be responsible for a mistake you made in your address so please be sure to check your address carefully during checkout. There will be costs associated with reshipping the package. Sometimes if you have ups has a way you can reroute your own package online.  

I want to return something I don’t like the color. For many reasons we do not except returns. 

I can’t find my coupon code so can I just have you adjust it?  All codes need to be entered during the checkout process. NO EXCEPTIONS. We are happy to help you prior to checkout if you need help with a code. Don’t hesitate to email us prior to paying.